Refund request
Tell us what happened.
Share your reasons and anything that supports your request. Every request is reviewed by a person, against your agreement and the evidence.
- Your details and your reason take about 3 to 5 minutes.
- Claiming the Performance Guarantee? You’ll go through each thing you were asked to do and attach evidence. Allow 10 to 15 minutes or more.
- It saves as you go. Stop and come back from any device.
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If you’re claiming the Performance Guarantee, the form quotes the guarantee from the version of the Terms you signed.